The Right Care in the Right Place at the Right Time

Have you ever gone to the emergency department and wondered whether you had made the right decision? You thought you had a serious problem but weren’t sure where to go or what to do. You’re not alone.

Many people go to emergency departments for unfortunate but non-critical illnesses and injuries because they are not aware of the other service options available to them. This can, of course, lead to overcrowding and longer wait times in emergency rooms.

Fortunately, the Winnipeg Regional Health Authority (WRHA) has developed a website designed to make life easier for you. The site,, posts all health services that are immediately available, except for emergency care, and is also available as a smartphone app. It includes a list of 10 categories of health services, such as QuickCare Clinics and several Walk-in Clinics. There are services available to treat just about every type of health problem including ear infections, heart attacks, and depression.

If you’ve injured your ankle playing soccer, you could go to the Pan Am Minor Injury Clinic. If your child has swallowed a cleaning product, you can call Health Links–Info Santé or the Manitoba Poison Centre.

The advantage of the website is that you can see all the options at a glance, depending on the type of problem and where you live. It’s a one-stop shop!

And of course, if you would like assistance in determining which level of care is appropriate for you or if you have any health-related questions or concerns, Health Links–Info Santé is confidential, free-of-charge, available 24/7/365 in over 100 languages, and just a phone call away. You can talk to experienced registered nurses who will help you choose the right health service according to your needs.

All these services are designed to help you deal with non-critical health problems outside of emergency departments. Of course, if your life or that of a family member is in danger, or if you have any doubt, please go directly to the nearest emergency department, or call 911, depending upon the situation.

By exploring the options available at, you will be helping to minimize emergency department wait times and allowing health providers to address urgent health needs in the right place at the right time when you, or your neighbours, need it most